Shipping and Return Policy

SHIPPING POLICY 

Shipping cost is a flat rate of $8. Orders ship within 12-48 hours of order and typical delivery time is 5 business days. 

RETURN POLICY:

FREE RETURNS FOR ALL U.S. ORDERS & NO RESTOCKING FEES. YOU HAVE 14 DAYS FROM THE DATE OF DELIVERY TO RETURN ELIGIBLE ITEMS.

 

WE ONLY OFFER STORE CREDIT FOR RETURNED ITEMS.

Orville and Rose offers exchanges for the same item in a different size when we are notified of the request within 14 days from the date your order shipped. 

We are a small business, and can not issue refunds to initial method of payment. We would be thrilled to help you with sizing and styling questions to ensure your purchase is well thought through. Just send us an email at shoporvilleandrose@gmail.com.

 

HOW DO I RECEIVE MY STORE CREDIT?

Once your return is received and processed, we will email you an E-Gift Card that never expires. Please allow 3-5 days after return is received for store credit to be delivered. 

 

ADDITIONAL RETURN INFORMATION 

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

• Accessories
• Leggings
• Bodysuits
• Graphic tee's
• Sweatshirts
• Swimwear
• Athletic wear
• Items purchased at a discount of 25% or more
• Items In The Sale Category

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defective Items

Damaged items must be reported within two days of the receipt of your order. Please email us at shoporvilleandrose@gmail.com and forward photos of any damage.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.